Shipping policy

At HVAC USA Store, we're committed to delivering your high-quality HVAC equipment—like furnaces, air conditioners, heat pumps, thermostats, and accessories—quickly and reliably. We serve contractors, builders, and homeowners across the contiguous U.S., making us your trusted online source for affordable, expert-supported solutions.

Free Shipping Details

 
We offer free shipping on orders to most locations in the contiguous 48 states (exclusions apply for west coast states like Oregon, Washington, and Idaho due to higher costs from our east coast warehouses). Shipping costs (or free shipping if qualifications are met) are automatically calculated throughout the checkout process. For Alaska, Hawaii, Puerto Rico, or areas requiring ferry/air freight, contact us at (913) 364-0070 or info@hvacusa.store for a custom quote. We don't ship internationally at this time.

 

How Fast Will My Order Arrive?

 

  • We prepare and ship most orders within 2-5 business days.
  • Delivery takes 2-10 business days depending on your location and item size.
  • Small items (under 100 lbs, like thermostats) ship via UPS or FedEx.
  • Large items (over 100 lbs, like furnaces or heat pumps) use LTL carriers like XPO. All deliveries are curbside (to the street in front of your property). Liftgate service (to lower heavy items from the truck) are automatically added to LTL deliveries unless noted otherwise.

 

What to Expect from Delivery

 

  • Deliveries occur Monday-Friday, 9 AM-5 PM local time.
  • Freight shipments require a signature and an appointment.
  • For residential addresses, the carrier will call to schedule. Commercial addresses may attempt delivery during business hours; add notes at checkout for appointments or liftgate needs.
  • You're responsible for unloading and moving items inside. We suggest having help or equipment ready (e.g., a forklift for heavy HVAC units). If not, the carrier may charge extra fees.
  • Changing addresses after shipment incurs carrier fees.

 

Before and During Delivery

 

  • You'll get an email with tracking and carrier contact info once shipped.
  • For home deliveries, expect a call to set a time window.
  • On delivery day, inspect the package fully (all sides, including bottom) for damage before signing. Note any issues on the bill of lading.
  • If damaged, refuse delivery or take photos - we'll handle the rest.
  • Signing without notes means you accept it as undamaged.

 

Handling Damage or Loss

 

  • Visible Damage: Refuse delivery and contact us immediately.
  • Concealed Damage (found after unboxing): Report to us within 3 business days with photos. We'll file a claim and send a replacement if approved.
  • Lost Items: Let us know ASAP; we'll trace with the carrier and replace if needed.
  • Small packages (UPS/FedEx): Arrive in 1-4 business days; report issues within 3 days of expected delivery. We encourage thorough inspections to ensure a smooth experience.

 

FAQ: Shipping & Delivery

 

  • What is curbside delivery? It's to the street edge of your property; not inside or up driveways.
  • What is liftgate service? A hydraulic platform that lowers items from truck to ground—add it at checkout for heavy HVAC gear.
  • Do you offer in-home delivery? Not standard, but contact us before ordering for options (extra fees may apply).
  • How do I track my order? Use the emailed/texted link or call the carrier.
  • What if I miss delivery? Redelivery fees may apply; reschedule with the carrier.

 

If you need a special arrangements, reach out and we'll do our best to help!